Customers FAQ

1, what is your MOQ? How many sizes and color I can get?

KUKE:

1) our new products MOQ is 300 pcs / item, you can get 3 different colors and 5 sizes

2) ready made stock products MOQ is 20 pcs/color/item.

3) if the color is common color we can provide 2-3 colors for customer. If the color is special color, there will be 1 color available.

2, what is your delivery time?

KUKE: the delivery time is according to the order quantity and styles ordered and production plan, generally 25-55 working days for 1,000—10,000 pcs.

3, what is your packing? And how do you shipping goods?

KUKE:

Inner: 1 pc/poly bag-- 5 pcs/lot--carton outer,

Carton size: 80 x 50 x 60 cm, 0.24 CBM/carton.

105 cartons / 20” container MAX,

225 cartons / 40” container MAX,

240 cartons / 40” HQ container MAX,

PS: Carton quantity per container is for reference, according to different product and carton size, carton quantity will be different, and quantity/carton is according to the products ordered.

4, what’s your main product? What you can do?

KUKE: our main product is children sweater, and other products include children sweater, T-shirts, shirts, coats, formal girl dress and skirts, pants, etc.

5, How much is your sample fee, can be refunded after I place order? include shipping or not?

KUKE: 1) sample fee for new design product is USD 80/pc;

       2) sample fee for ready made stock product is USD 50/pcs.

       Sample is refundable after order placed, and sample fee do not include shipping costs

6, if I make new sample how long will you take to make new sample?

KUKE: new sample time will take7-10 working days after receive sample fee, according to different design products sample time will be a little different

7, how do you ship goods and how long I can get my goods?

KUKE: we provide international express, air and sea transportation

1)    Express will take 3-6 days for different countries and areas;

2)    Air will take about 5-8 days for different countries and areas;

3)    Sea transportation will take 18-28 days for different countries and areas.

For example, generally take about 25 days to North America and EU such as USA and UK.

8, what material you can do?

KUKE: our material include cotton, wool, cashmere, acrylic, polyester, rayon, etc, customer required material is available

9, can you do woven patch logo for my products?

KUKE: yes, we can do that.

We can do embroidery, woven patch, hot fix rhinestone, soft rubber, water printed, silk screen print and transfer printed logo and pattern.

10, what payment styles you can do? T/T or else?

KUKE: right now we provide T/T and Western Union for the payment, and 30% as deposit, the balance of 70% before shipment or against copy of B/L.

11, what is the shipping fee to our country?

KUKE: shipping fee will be different according to different order quantity, shipping manner and different countries.

If shipping by express, let’s know the full address and zip code;

If shipping by air, let’s know the airport;

If shipping by sea, let’s know the name of the port,

we will check shipping cost for you.

12, do you do FOB only?

KUKE: no, generally we do FOB term, and we can accept CIF, CNF term, also. If you have special requirements, let’s know that, we will try our best to fulfill your requirements.

13, if I come to China and visit your company, could you come to my hotel and pick up me to your company?

KUKE: yes, certainly. We can arrange vehicle to your hotel to pick up you to company have a visit.

14, could you prepare sample for me for check quality?

KUKE: YES, we can do that. Let us know the kind of product you are interested, we will try our best to prepare relative samples for you.

15. Part of techniques we make:

a)Technics: 

Printing, Embroidery, Washing, etc

b)Embroidery: 

Plane Embroidery,3D Embroidery, Applique Embroidery, Gold/Silver Thread Embroidery, Gold/Silver, Thread 3D Embroidery, Paillette Embroidery, Towel Embroidery, etc

c)Printing: 

Water Silk Screen Printing, Glue Silk Screen Printing, Plastisol Ink Printing, Heat-Transfer Printing, Flock Printing, Discharge Printing, Pigment Printing, Multicolor Printing, Puff Printing, Gold/Silver Printing, Rubber Printing, Digital Printing, Glitter Printing, Reflect Printing, etc

d)Washing:

Garment washing, Destroy washing, Enzyme washing, Sand washing, Bleach Washin, Chemical washing,etc 

16. About order:

It usually depend on one purchase of the item. No matter what is the order quantity; We will listen to your suggestion and help you make your draft design into finished products.

17. Who we are?

We are Guangzhou kuke garment Co.,Ltd. specialized into children cloth over 8 years with the strength of children sweater and children T-shirts. Other products include children pants, shorts, coats, girl dress and skirts, track suit,etc. We owned factory with over 300 skilled workers garantee high grade product quality. Professional service team provide best service to our customers from quotation to goods delivery, we can help you to arrange everything for you.

Warnly welcome to our company to have a visit and check our products, we are willing to be one of your suppliers and provide reliable and quality products to help you enlarge you business, an hope can grow with you together.