ORDER - DELIVERY

- Please kindly send me the quotes of products do you need. Then we can give you the price of retail or wholesale depend the quantity.

- Please inform us after payment

- Delivery by DHL , UPS, EMS or Cargo

IMPORTANT TERMS AND CONDITIONS

- All goods sold are NON-Refundable / Exchangeable. We ensures that all items are in top condition before shipping them out.

- Kindly note that all items are subjected to availability. Handmade-to-order items take about 2 weeks till a month for delivery depend available the color of skin and quantities.

- All colors shown in the photographs on the gallery may differ slightly 5% from the actual color of the item due to camera effect. 

- For CITES Permit , it takes about 2 - 3 weeks after finished order , and they would take cost charges.

HANDMADE-TO-ORDER POLICY

- You can customize the color and size. Price may vary upon change of size.

- Deposits of 50% total payment is needed upon confirmation order and strictly NON-Refundable in the event of cancellation in whatever conditions.

- We will inform you once it is ready to deliver. Total amount due must be made within 7 working days or we assume of cancelled, then we can sell the goods to others and no refund.

- Item will be delivered as soon as payment is received using UPS, DHL, EMS or Cargo, that you can choose(they have different prices).

PAYMENT

- We accept T/T (wire transfer) only, currency of USD.

- Payment must do in same day arrival to proceed the goods right away.

- We only proceed dye skins, etc. after we accept the payment.

- When invoice sent, we need (must) receive full amount base on invoice (soft copy) we send.

- Our bank didn't take any charge for every wired accept or exchange rate.

RETURN

- If the item is defective, please notify us within 3 days of delivery

- All items must be returned in their original condition and notify as a "GIFT, not have value for custom.", in order to qualify for refund or exchange of goods.

- But shipping fee, insurance and duti tax is NOT refundable.

- Items returned more than 7 days of delivery are NOT eligible for repair or refund.