ORDER - DELIVERY
- Please kindly send me the quotes of products do you need. Then we can give you the price of retail or wholesale 
depend the quantity.
- Please inform us after payment
- Delivery by DHL , UPS, EMS or Cargo


IMPORTANT TERMS AND CONDITIONS
- All goods sold are NON-Refundable / Exchangeable. We ensures that all items are in top condition before shipping them out.
- Kindly note that all items are subjected to availability. Handmade-to-order items take about 2 weeks till a month for delivery depend available the color of skin and quantities.
- All colors shown in the photographs on the gallery may differ slightly 5% from the actual color of the item due to camera effect. 
- For CITES Permit , it takes about 2 - 3 weeks after finished order , and they would take cost charges.


HANDMADE-TO-ORDER POLICY
- You can customize the color and size. Price may vary upon change of size.
- Deposits of 50% total payment is needed upon confirmation order and strictly NON-Refundable in the event of cancellation in whatever conditions.
- We will inform you once it is ready to deliver. Total amount due must be made within 7 working days or we assume of cancelled, then we can sell the goods to others and no refund.
- Item will be delivered as soon as payment is received using UPS, DHL, EMS or Cargo, that you can choose(they have different prices).


PAYMENT
- We accept T/T (wire transfer) only, currency of USD.
- Payment must do in same day arrival to proceed the goods right away.
- We only proceed dye skins, etc. after we accept the payment.
- When invoice sent, we need (must) receive full amount base on invoice (soft copy) we send.
- Our bank didn't take any charge for every wired accept or exchange rate.


RETURN
- If the item is defective, please notify us within 3 days of delivery
- All items must be returned in their original condition and notify  as a "GIFT, not have value for custom.", in order to qualify for refund or exchange of goods.
- But shipping fee, insurance and duti tax is NOT refundable.
- Items returned more than 7 days of delivery are NOT eligible for repair or refund.

Best Regards,

Ayu Bintang / ANJANI BOUTIQUE