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| 1. For our new customer, we will do our best to find the forwarder to you, meantime, | |||||||
| we will help you prepare the document for custom clearance, and also inform | |||||||
| you the procedures for custom clearance. | |||||||
| 2. We welcome you or the third party visit our plant for inspection, our QC will be | |||||||
| along with you to answer your questions. | |||||||
| You are not available to pay hours for visit ? Don’t worry, our sales will | |||||||
| inspect the products on behalf of you to make sure that you will get the goods with | |||||||
| good shape, also will offer the photos to you. | |||||||
| We insist on customer-oriented, we will reply your letters in 24hours in working days, | |||||||
| except holidays. | |||||||
| 1. We suggest customers come to our factory inspect the goods before loading. | ||||||||
| 2. We suggest customers insure the goods and request their carrier do the operation | ||||||||
| safety during the transportation. | ||||||||
| 3. Any complains should be submitted to us within 15working days after the cargos | ||||||||
| arrived the destination port. | ||||||||
| 4. Following points should be call your attention when you submitting the complains : | ||||||||
| a) The PI or PO number. | ||||||||
| b) The detail description of problems in writing by email . | ||||||||
| c) The pictures or video that can show the problems clearly. | ||||||||